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UK Stories

Case management stories

UK retailers get 297,433 alerts on repeat offenders
Data Protection

UK retailers get 297,433 alerts on repeat offenders

Retailers are under growing pressure as live facial recognition flags prolific shoplifters, with June setting a record for alerts.

By Sean Mitchell • 4 min read • Thu, 9th Jul 2026
Clue appoints Mark Watson as Chief Operating Officer
Software-as-a-Service

Clue appoints Mark Watson as Chief Operating Officer

Annual recurring revenue growth and surging demand have prompted Clue to bring in veteran software executive Mark Watson to tighten operations.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Jul 2026
SNP & Palantir launch AI tools for SAP transformations
Hybrid Cloud

SNP & Palantir launch AI tools for SAP transformations

Automating manual test-data work could cut delays and staff effort in SAP migration programmes as SNP and Palantir roll out new AI tools.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Jul 2026
Howie AI launches recovery platform for rehab leavers
Data Protection

Howie AI launches recovery platform for rehab leavers

Rehab leavers may soon get round-the-clock AI support, as a new app aims to cut relapse and help providers track risk.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Jul 2026
Facewatch launches crime platform with police alerts
Data Protection

Facewatch launches crime platform with police alerts

Retailers will get instant police warnings within four seconds when serious offenders are spotted, as theft and violence remain high.

By Sofiah Nichole Salivio • 5 min read • Fri, 3rd Jul 2026

Global Stories

Case management stories

Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Tue, 14th Jul 2026
EazyPetition launches AI USCIS form platform in US
Software-as-a-Service

EazyPetition launches AI USCIS form platform in US

Immigration applicants and their advisers could cut repeated filing work and errors as the Texas legal tech firm rolls out its AI-assisted USCIS forms tool.

By Mark Tarre • 3 min read • Mon, 13th Jul 2026
ThetaRay appoints Santander veteran to strategy role
Fintech

ThetaRay appoints Santander veteran to strategy role

The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.

By Karen Joy Bacudo • 4 min read • Thu, 9th Jul 2026
Episode Six & Decisionly team up on dispute automation
Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Jul 2026
Navex launches Nira AI agent for compliance analytics
Software-as-a-Service

Navex launches Nira AI agent for compliance analytics

Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.

By Mark Tarre • 4 min read • Wed, 8th Jul 2026
SpeakUp launches Sienna Insights for compliance teams
Data Protection

SpeakUp launches Sienna Insights for compliance teams

Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 7th Jul 2026
Copious launches Litigated.com AI for legal workflows
Data Protection

Copious launches Litigated.com AI for legal workflows

Law firms could cut hours from disclosure reviews and evidence handling as the platform is already in commercial use in the sector.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 6th Jul 2026
Dropzone AI signs QBS for exclusive EMEA channel deal
Security Information and Event Management

Dropzone AI signs QBS for exclusive EMEA channel deal

MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026
Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • Wed, 1st Jul 2026

Stories from Other Regions

Case management stories

Subiaco completes major digital overhaul with TechnologyOne
Software-as-a-Service

Subiaco completes major digital overhaul with TechnologyOne

Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.

By Mark Tarre • 3 min read • Wed, 8th Jul 2026
Zetifi backs identity-led safety shift in Australian fleets
Digital Transformation

Zetifi backs identity-led safety shift in Australian fleets

Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 8th Jul 2026
Intezer launches custom AI agents for security teams
Security Operations Centres

Intezer launches custom AI agents for security teams

Security teams could cut repetitive case work as Intezer's beta lets them build AI agents for reports, handover notes and rule tuning.

By Sean Mitchell • 3 min read • Sat, 4th Jul 2026