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Australian Stories - Page 252

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Australian stories

Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Hungry Jack's boosts digital agility with Azure cloud upgrade
Digital Transformation

Hungry Jack's boosts digital agility with Azure cloud upgrade

Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Decidr to acquire Sugarwork, boosting AI onboarding in Asia-Pacific
Artificial Intelligence

Decidr to acquire Sugarwork, boosting AI onboarding in Asia-Pacific

Decidr is set to acquire US AI platform Sugarwork, enhancing AI onboarding and knowledge tools across Asia-Pacific with integration into DecidrOS by 2025 year-end.

By Catherine Knowles • 3 min read • Fri, 21st Nov 2025
AdUnion tops Australian growth lists for streaming media success
Data Analytics

AdUnion tops Australian growth lists for streaming media success

AdUnion, a Melbourne-based agency specialising in streaming media, has secured top spots on three major Australian growth lists in 2025.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Australian stories

Balancing trust, security and seamless payments in the age of AI fraud
Crypto

Balancing trust, security and seamless payments in the age of AI fraud

Australians lost nearly AUD$1,700 each to fraud this year amid peak shopping season, with retailers urged to adopt AI-driven security and seamless payments.

By Hayley Fisher • 4 min read • Fri, 21st Nov 2025
The digital grinch: half of Aussies say online ads are ruining their Christmas magic
Customer Experience

The digital grinch: half of Aussies say online ads are ruining their Christmas magic

Over half of Australians say online ads on shared devices have spoiled holiday surprises, dimming the Christmas magic for many this season.

By Tarlyn McStay • 3 min read • Fri, 21st Nov 2025
Why Physical Branding Must Match Your Digital Ambition
Customer Experience

Why Physical Branding Must Match Your Digital Ambition

As small businesses surge in Australia, aligning physical branding with digital presence is now essential for customer trust, loyalty and growth.

By Linda McDonald • 4 min read • Fri, 21st Nov 2025
Why Australia's AI ambitions depend on change management
Unified Communications

Why Australia's AI ambitions depend on change management

Australia's AI ambitions hinge on strategic change management that aligns technology with human behaviour to boost productivity and competitiveness.

By Daniel Keys • 5 min read • Fri, 21st Nov 2025
digiDirect unveils major Black Friday tech deals with up to 50% off
Samsung

digiDirect unveils major Black Friday tech deals with up to 50% off

digiDirect launches Black Friday Clickathon with up to 50% off cameras, computers and mobile devices across major brands like Sony, Canon and Apple.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Booktopia launches Black Friday sale with up to 80% off books
Online shopping

Booktopia launches Black Friday sale with up to 80% off books

Booktopia launches Black Friday sale with discounts up to 80% on thousands of titles across genres, running through early December with delivery Australia-wide.

By Sean Mitchell • 2 min read • Fri, 21st Nov 2025
Thermomix TM7 wins Gold for design excellence at top awards
Clean technologies

Thermomix TM7 wins Gold for design excellence at top awards

The Thermomix TM7 won Gold for Product Design at the Australian Good Design Awards, praised for its blend of hardware and digital innovation.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Mwave launches major Black Friday sale with up to AUD $2,800 off
Samsung

Mwave launches major Black Friday sale with up to AUD $2,800 off

Mwave launches its Black Friday sale with up to AUD $2,800 off gaming laptops and discounts across top tech brands until 1 December.

By Sean Mitchell • 2 min read • Fri, 21st Nov 2025
LG rolls out major Black Friday discounts across Australia
Online shopping

LG rolls out major Black Friday discounts across Australia

LG Electronics Australia offers major Black Friday discounts on home entertainment, appliances and IT products until early December or while stocks last.

By Sean Mitchell • 2 min read • Fri, 21st Nov 2025
AI & digital tools reshape how Australians choose & give gifts
Customer Experience

AI & digital tools reshape how Australians choose & give gifts

Nearly half of Australians now use AI-powered tools to personalise gifts, with younger shoppers leading the shift towards smart, tailored gifting and digital eGifts.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Retailers urged to target promotions as AI boosts inventory control
Artificial Intelligence

Retailers urged to target promotions as AI boosts inventory control

Australian firm StyleMatrix urges retailers to use AI for smarter stock control and targeted promotions to protect profit margins amid rising costs.

By Melvin Hipolito • 3 min read • Fri, 21st Nov 2025
Boost Mobile slashes SIM & phone prices for Black Friday sale
Customer service

Boost Mobile slashes SIM & phone prices for Black Friday sale

Boost Mobile cuts prepaid SIM and refurbished phone prices up to 74% and 15% respectively in Black Friday deals across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Yarra City Council upgrades IT to manage AUD $2 billion assets
Document Management

Yarra City Council upgrades IT to manage AUD $2 billion assets

Yarra City Council partners with TechnologyOne to upgrade IT, enhancing management of AUD $2 billion assets and speeding up customer service delivery.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
E-commerce retailers face tougher compliance as sector matures
Marketing Technologies

E-commerce retailers face tougher compliance as sector matures

Australia's booming eCommerce sector faces tougher compliance with new advisory services helping retailers navigate complex financial and regulatory demands through 2026.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025